It's not so much the convenience of a [curated] box, nowadays, but it's the appeal and excitement of what that entire package is, for the customer. And a lot of customers want that homework done for them, so..
If a retailer views “Buy Online, Pickup In-Store”
as e-commerce, they’re losing. Each transaction in which customers pick up in-store is a chance to add value to the relationship. Whether that..
No disrespect to the frozen foods section (which may be on the rebound), but there’s an exponential increase in demand for fresh, transparently sourced food. Fresh is growing, and it’s becoming synonymous..
The store, as we once knew it was a wonderful but inefficient mechanism. The shopping part was fun, and often engaging. The buying and selling were often more problematic. Today, the internet (aided by the smartphones) has..
Paulo Carvao is the General Manager for IBM's US Distribution Market with clients in retail, consumer goods, and travel and transportation. He brings more than 30 years of technology experience to these..
The doomsday narrative arising out of automation is that soon enough, the human workforce will be outmoded and unnecessary. But the reality is that retailers who resist automation are going to fall behind those who..
While the workplace can and should be an environment that incubates ideas, encouraging creativity and planning for the long run, tech-forward culture within a company doesn’t start and stop with an innovation lab. The..
“The ability to put on an article of clothing and then be able to experience you wearing that article of clothing in an environment that replicates where you would actually wear it I think is very very..
Bigger basket size: another holy grail of retail. But as with the grail itself, retailers can’t just choose blindly, immediately gravitating to the “shiniest object.” The tactics they use to lead customers..